Why defining Critical Success Factors (CSFs) are the first step to creating great KPIs

The concept of CSFs is not new – developed by a research team at MIT’s Sloan School of Management, early references to its use go back to 19791

What are CSFs and how best can you define them?

Critical Success Factors are the key areas or elements that an organisation must excel in to achieve its mission and strategic goals. These factors are essential for the success of a business and require special attention to ensure high performance.